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Warrantee Document

Hotmix (Pty) Ltd
(Reg: 2003 / 020396 / 07)
Trading As

CONGRATULATIONS

You are now the proud owner of an Xstream Corrosion Free Hot Water Cylinder (HWC). Our HWC is designed to handle any water conditions. There are no corrosion inhibitors (e.g. Anodes) to be replaced - simply install the HWC and forget about it.

INSTALLER

If you are the installer, please follow the installation instructions carefully, or if you are the end user, check the final installation according to the instructions. Please familiarize yourself with the contents of this Warranty. If you have any queries, please contact the factory. SABS 0254 installation code is accepted as standard to all installations. Any potential disputes will be addressed in terms of SABS 0254 installation code.

  1. Before connecting the piping, the cold water supply line must be flushed clean.
  2. All the fittings on an Xstream HWC are factory tested under normal working conditions. Do not remove these fittings, as this will render the warranty null and void.
  3. The safety valve overflow pipe must be a 22mm metal pipe leading separately to the outside of the building, free of sharp bends, sloping downwards.
  4. After the HWC has been installed, open one or more hot water taps and then open the cold water supply to dispel air from the system. Once the water is flowing freely from the hot water taps, close the taps to bring the HWC under pressure. Ensure that electricity is only connected once the cylinder has been filled with water.
  5. All piping and brackets must be securely fixed.
  6. Xstream hot water cylinders operate on any pressure up to 400kPa, and a suitable Pressure Reducing Valve MUST be fitted.
  7. A vacuum breaker must be fitted on both the inlet (cold) and outlet (hot) pipe at about 300 mm above the cylinder. Also ensure the installation is balanced (cold supply line to house after the Pressure Reducing Valve PRV)
  8. It is suggested that a drip tray with a 40mm outlet pipe to a suitable discharge position be fitted.
  9. According to IEC 335-2-21, the discharge pipe of the pressure relief device must be left open to the atmosphere because water may drip from it.
  10. According to IEC 335-2-21, the pressure relief device is to be operated regularly to remove lime deposits and to verify that it is not blocked.
  11. According to IEC 33-2-21, a discharge pipe connected to the pressure relief device is to be installed in a continuous downward direction and should be in a frost-free ambient.
  12. Please refer to the installation guide included. If in doubt please contact our factory.
  13. An isolator with at least 3mm contact separation must be incorporated in the fixed wiring.
  14. The safety valve (T&P-valve) must be mounted on the HWC before use.

ELECTRICIAN

  1. All electrical installations must comply with the SABS Code for the wiring of premises and should be tested by the local electrical authority on completion.
  2. All electrical terminals are plug-in and factory tested. It is never the less suggested that all terminals be rechecked.
  3. The thermostat must be removed to facilitate the connection of the terminal, which is located in the center of the element boss. Please handle the thermostat with care.
  4. This HWC is fitted with a submerged element and a thermostat, which cannot operate in free air and if commissioned without water, will not be covered by our warranty.
  5. In the event of having to replace the thermostat the same type of thermostat is to be used.
  6. This HWC MUST be filled with water before the electricity is switched on to the element, even for testing purposes.

WARRANTY

A FIVE (5) YEAR WARRANTY COVERS ALL MAINSTREAM AND SOLARSTREAM WATER HEATERS; ALL SUNSTREAM WATER HEATERS ARE COVERED BY A THREE (3) YEAR WARRANTY, SUBJECT TO NORMAL AND CORRECT INSTALLATION AND USAGE. (**It is a time reducing warranty ). THE WARRANTY IS AGAINST FAULTY MATERIALS AND/OR WORKMANSHIP IN MANUFACTURE AND IS APPLICABLE FROM THE DATE OF INSTALLATION, ALTERNATIVELY THE DATE OF DISPATCH WILL BE USED.

The warranty period in respect of the Thermostat, Temperature and Pressure valve, drain cock and element is limited to three months, and does not cover any labour.

This warranty cover parts only, and labour will be charged out at rates applicable at the time. Hotmix (Pty) Ltd’s obligations are specifically limited to the foregoing and this warranty expressly covers the Xstream range of electric water heaters only and does not cover any other parts of the installation which may as a consequence of the failure or defect of Xstream water heaters, become damaged in any way whatsoever and in no circumstances shall Xstream be held liable for any direct or indirect or consequential loss suffered by the customer or any other party.

This warranty is the only warranty which is given and is expressly in lieu of all other warranties, expressed or implied in law, including any implied warrant of merchantability or fitness for a particular purpose. No amendments or additions to this warrant shall be binding on Hotmix (Pty) Ltd unless recorded in writing and signed by a duly authorized officer of the company.

This warranty shall be vitiated and rendered of no force and effect if any repairs or any work is undertaken by the customer or others on his behalf in an attempt to remedy an alleged fault unless authorized in writing by the manufacturer.

NB: The warranty is only applicable if connected to regional water supply via a pressure reducing valve, expansion relief valve and vacuum breakers and correctly handled by qualified personnel, further that all electrical work to be undertaken by qualified persons only.

All service calls and correspondence are to be addressed to:

THE SERVICE MANAGER: The Service Department
  Hotmix (Pty) Ltd
  Trading as XSTREAM
  PO BOX 3132
  Paarl
  7620
Telephone: 021 872 0900
Facsimile: 021 872 8604
E-mail: info@xstream.co.za

** The extent of the cover provided by this warranty, is reduced annually, on the anniversary of the date of purchase, by an amount proportionate to the period of the warranty, e.g. purchase price R1 000.00, cover reduced in year two, to R800.00 in year three to R600.00 in year four to R400.00, in year five to R200.00

MAINTENANCE INSTRUCTIONS

ELEMENT REPLACEMENT

  1. Switch electricity off.
  2. Close cold water supply cock.
  3. Drain water from HWC.
  4. The valve on the T&P may be opened to allow air into the system to facilitate draining.
  5. Disconnect supply wires at thermostat.
  6. Remove thermostat.
  7. Remove earth connection on element.
  8. Unscrew element nut with an element spanner, remove and replace element.
  9. Reverse procedure for recommissioning.

THERMOSTAT REPLACEMENT

  1. Switch off electricity.
  2. Disconnect supply wires to thermostat.
  3. Remove the thermostat by pulling it out of the element pocket.
  4. Push new thermostat into the pocket and ensure that the lugs are properly aligned. Push in the thermostat fully.
  5. Set thermostat between 55 & 60°C.

 

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